Superuser account disabled contact helpdesk

[Mzdignaty]

We are trying to log into connect with the superuser name and get the following error: Account disabled. Contact Help Desk

How can we re-enable our Connect password to access our connect environment. The User Name/Password superuser is no longer valid.

Regards,
Mzdignaty

[RobertS]

It sounds to me like your superuser account has been disabled because it has not been logged into in more than a month. Here is some information and a fix for you:


If the time in between logins for the Connect Console for the superuser has been 30 days or more, the problem of not logging in to the console can appear as a login failing or the password being incorrect.

It looks like the password is correct, but [superuser] has been disabled.

Please execute the following as CLR:

UPDATE CON_USERS
SET DISABLED_FLAG='N', LAST_LOGIN_DATE = SYSDATE WHERE USER_NAME='superuser';

COMMIT;

If this does not fix the issue please contact ClearOrbit Support @ 877-277-8778 and we can reset both the user name and password for you.

Thanks,
Robert

ClearOrbit Support